How Can We Help?
Have a question about a Veyroom™ pet product, an existing order, shipping, tracking, payment, a return, or a refund? Our customer support team is here to help.
The Right Help, When You Need It
Whether you have a product question or need help with an order, our customer support team is available to assist.
Email Us
For general questions, product information, order support, returns, refunds, and other customer service inquiries.
service@veyroom.com →Order Support
Already placed an order? Include your order number and checkout email so our team can locate your purchase more efficiently.
Get Order Help →Customer Care
Our customer service team is available daily from 8:00 AM to 10:00 PM.
+86 157-9491-0647 →Help With Your Order
Including the right information when you contact us helps our support team review your request more efficiently.
Questions About an Existing Order
When contacting us about an existing order, please include your order number and the email address used during checkout.
These details help our customer support team locate and review your purchase more efficiently.
Shipping & Tracking Questions
If you have questions about shipment status, tracking information, delivery progress, or an order that has not arrived as expected, please contact us.
Include your order number and any available tracking information so our team can review the shipment.
Problems With Your Order
If an item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact our customer support team.
To help us review the issue, please include:
- Your order number
- A clear description of the issue
- Relevant photos or videos, where appropriate
- A photo of the shipping label and exterior packaging, where relevant
After reviewing the information, our team will provide the appropriate next steps based on the circumstances of your order.
Before Returning an Item
Please contact our customer support team before sending any merchandise back.
Do not automatically send a return to our registered business address.
Once your return request has been reviewed, our team will provide return instructions and the appropriate return address when applicable.
Response Time
We aim to respond to customer inquiries within 24 hours.
Requests involving shipping carriers, payment providers, fulfillment partners, or other third-party service providers may require additional review time.
Contact Veyroom™
Send us a message below. If your question relates to an order, include your order number whenever possible.
Business & Contact Information
The information below identifies the company responsible for operating Veyroom™ and providing customer support.
We're Here When You Need Us.
Questions about a Veyroom™ pet product, your order, delivery, payment, return, or refund? Reach out to our customer support team.