Store Operator & Acceptance

Veyroom™ is owned and operated by Shenzhen Bojie Technology Co., Ltd.

By accessing veyroom.com, creating an account, submitting information, or placing an order, you agree to these Terms and Conditions and the store policies applicable to your use of the website or transaction.

If you do not agree to these Terms, please do not use the website or submit an order.

Eligibility

To make a purchase through Veyroom™, you must be at least 18 years old or have reached the legal age required to enter into a binding purchase agreement in your place of residence.

If you have not reached the applicable legal age, you may use the store only with the involvement and permission of a parent or legal guardian.

Customer Accounts

If customer-account functionality is available and you create an account, you are responsible for providing accurate information and maintaining the confidentiality of your login credentials.

You are responsible for activity conducted through your account except where applicable law provides otherwise.

Please contact us promptly if you believe your account has been accessed or used without authorization.

Product Information

We make reasonable efforts to present product descriptions, photographs, dimensions, weights, materials, pricing, features, and availability accurately.

Veyroom™ focuses on pet home and living products, pet furniture, accessories, and everyday pet supplies.

Depending on the product, materials may include polyester fabrics, plush textiles, foam, PP fiber filling, engineered wood, bamboo, ceramic, stainless steel, sisal rope, ABS plastic, mesh, and metal hardware.

Colors, textures, surfaces, fabric appearance, wood or bamboo grain, and decorative details may appear different because of photography, lighting, screen brightness, device settings, display calibration, or normal manufacturing variation.

Product dimensions and weights may also be subject to reasonable manufacturing tolerances.

Minor differences in color tone, texture, stitching, surface finish, decorative details, assembly alignment, dimensions, or weight are not necessarily considered defects.

Order Submission & Acceptance

Submitting an order constitutes an offer to purchase the products included in that order.

An automated order confirmation acknowledges that we have received your order request but does not necessarily mean that the order has been finally accepted.

Payment verification, inventory review, fraud-prevention checks, shipping restrictions, and fulfillment checks may be required before an order is accepted or dispatched.

We may reasonably refuse, limit, or cancel an order because of:

• Payment failure or unsuccessful verification
• Suspected unauthorized or fraudulent activity
• Unavailable inventory
• An obvious or material pricing error
• An obvious or material product-information error
• Shipping or legal restrictions
• An inability to fulfill or deliver the order

If payment has already been collected for an order that we cancel, the applicable amount will be refunded.

Prices, Taxes & Payment

Prices on veyroom.com are displayed in U.S. dollars (USD) unless another currency is clearly shown.

Before payment is submitted, checkout displays applicable product prices, shipping charges, taxes where applicable, discounts, and your final order total.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize the applicable transaction.

Available payment methods may vary depending on location, device, currency, and the payment services available at checkout.

Additional information is available in our Payment & Security page.

Processing & Shipping

Orders are normally processed within 2–4 business days after payment confirmation.

During holidays, promotions, or unusually busy periods, processing may require up to 5 business days.

For standard shipping to supported United States destinations, estimated carrier transit time is generally 10–15 business days after dispatch.

Delivery estimates are not guaranteed arrival dates. Available shipping methods and applicable charges are displayed during checkout.

Full details are available in our Shipping Policy .

Returns & Refunds

Eligible products may be returned within 30 calendar days after confirmed delivery, subject to the applicable return requirements.

Customers must contact customer support before sending merchandise back so that the appropriate return address and instructions can be provided.

Do not automatically send merchandise to our registered business address.

After an approved return has been received, inspected, and approved, an eligible refund will normally be initiated to the original payment method within 5–10 business days.

A bank, card issuer, or payment provider may require additional time to post the credit.

No restocking fee is charged for an approved return.

Full details are available in our Return & Refund Policy .

Damaged, Defective, Incomplete, or Incorrect Orders

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, please contact us within 7 calendar days after delivery.

Please include your order number and relevant photographs or videos showing the product, issue, packaging, and shipping label where appropriate.

After a problem attributable to us has been reviewed and confirmed, we will provide an appropriate replacement, refund, reshipment, return, or other reasonable solution at no additional cost caused by that confirmed error.

Order Changes & Cancellations

Change or cancellation requests should be submitted as soon as possible after an order is placed.

We will make reasonable efforts to assist before fulfillment begins, but changes or cancellations cannot be guaranteed after processing, fulfillment, packaging, shipment preparation, or dispatch has started.

No cancellation fee is charged when an order is successfully canceled before fulfillment.

Promotions & Discount Codes

Promotional offers and discount codes may be subject to expiration dates, eligibility requirements, minimum purchase amounts, product exclusions, availability, usage limits, or other conditions presented with the applicable offer.

Unless otherwise stated, promotions cannot be redeemed for cash and may not be combined with other promotional offers.

Discounts should be applied and confirmed before checkout is completed.

Product Use & Pet Safety

Veyroom™ products must be used lawfully and in accordance with the applicable product description, instructions, dimensions, assembly information, warnings, and care guidance.

Our products are sold as pet furniture, pet home accessories, carriers, feeders, toys, storage, and other everyday pet supplies.

Unless specifically stated otherwise, Veyroom™ products are not veterinary, diagnostic, therapeutic, or medical products and are not intended to diagnose, treat, prevent, or cure any disease or health condition.

Pet furniture and accessories should be placed or installed on an appropriate stable surface and used only for their intended purpose.

Wall-mounted products should be installed using suitable mounting hardware and on a surface capable of supporting the product, pet, and normal use.

Products containing cords, straps, removable components, small accessories, springs, toys, or moving parts should be inspected regularly for wear or damage.

Pet owners should select products appropriate to the size, weight, behavior, and normal use of their pet.

Product-specific instructions and warnings supplied with an item take priority over general information on this page.

Bulk Purchases & Resale

Customers interested in unusually large orders, wholesale purchasing, commercial resale, or business purchasing should contact us before placing an order so that availability and applicable terms can be reviewed.

Purchasing Veyroom™ products for resale does not authorize any person or business to represent itself as an official Veyroom™ distributor, agent, representative, partner, or authorized retailer without our prior written permission.

Intellectual Property

The Veyroom™ name, branding, website design, graphics, photographs, videos, product presentations, written content, packaging presentation, design concepts, and other original store content are owned by or licensed to the store operator to the extent provided by applicable law.

You may use veyroom.com for personal shopping and other lawful, noncommercial purposes.

Store content may not be copied, reproduced, republished, modified, distributed, sold, or commercially exploited without authorization, except where applicable law permits.

Reviews & Customer Content

If veyroom.com allows you to submit a review, photograph, video, comment, or other content, you are responsible for ensuring that your submission is accurate, lawful, and does not infringe another person's rights.

By voluntarily submitting content for publication, you grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, display, format, and use that content for operating, promoting, and improving the store, subject to applicable law and our Privacy Policy.

We may decline, moderate, or remove content that is unlawful, fraudulent, threatening, abusive, misleading, infringing, contains sensitive personal information, or is unrelated to the relevant product or service.

Prohibited Conduct

You may not use veyroom.com to:

• Commit fraud or engage in unlawful activity
• Submit false, misleading, stolen, or unauthorized payment information
• Interfere with website security, operation, or availability
• Introduce malware, malicious code, automated attacks, or harmful technology
• Attempt unauthorized access to accounts, systems, networks, or information
• Collect information about other users without authorization
• Infringe intellectual property, privacy, publicity, or other legal rights
• Misrepresent your identity or relationship with Veyroom™

We may restrict access, cancel affected orders, suspend account functionality, or take other reasonable action when prohibited conduct is identified.

Third-Party Services & Links

Veyroom™ uses Shopify and may rely on third-party payment providers, shipping carriers, fulfillment partners, analytics providers, advertising and attribution providers, communications services, marketing services, security services, and other business-service providers.

Our website may also contain links to third-party websites, applications, or services.

Third-party products, services, availability, content, transactions, privacy practices, and terms may be governed by their own agreements and policies.

Additional information regarding personal information and advertising technologies is available in our Privacy Policy .

Events Outside Reasonable Control

We are not responsible for delays or failures caused by circumstances outside our reasonable control.

Such circumstances may include:

• Severe weather
• Natural disasters
• Carrier interruptions
• Transportation restrictions
• Labor disruptions
• Government action
• Customs delays
• Infrastructure failure
• Widespread technical outages
• Public emergencies
• Other similar events beyond reasonable control

Where such an event affects an order, we will make reasonable efforts to communicate available information and provide an appropriate solution under the circumstances.

Disclaimers & Limitation of Liability

To the extent permitted by applicable law, veyroom.com and store services are provided without warranties beyond those expressly stated or legally required.

To the fullest extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from use of the website, a transaction, or product use.

Nothing in these Terms excludes or restricts consumer rights, statutory warranties, remedies, or liabilities that applicable law does not permit to be excluded, waived, or restricted.

Applicable Law & Disputes

These Terms and purchases submitted through the store are subject to applicable law, including mandatory consumer-protection rights that may apply based on the transaction or customer's location.

If a dispute arises, we encourage you to contact Veyroom™ customer support first so that the parties can attempt to resolve the matter in good faith.

Nothing in this section prevents either party from exercising rights or remedies available under applicable law.

Severability & No Waiver

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

A delay or failure to enforce any provision does not necessarily waive the right to enforce that provision or another provision later.

Updates to These Terms

We may revise these Terms from time to time to reflect changes to our services, business practices, technology, store policies, products, or applicable requirements.

The current version will be posted on veyroom.com together with an updated revision date.

Unless applicable law requires otherwise, the version of these Terms in effect when an order is submitted generally applies to that transaction.